- How will saltwater affect TimberTech products?
Saltwater climates are an ideal application for TimberTech products. Salt water will have no ill effects on TimberTech. Do not submerge planks into saltwater.
- Will TimberTech decking and railing fade in Colour?
Yes. Most materials exposed to UV and other weathering effects will fade. TimberTech decking and railing solutions are blended with high quality raw material and UV-inhibiting pigments to minimize fade and produce products consistent in Colour. All products will fade evenly. Earthwood Evolutions has an added 25-year Fade & Stain Warranty.
- Are TimberTech products environmentally friendly?
Yes. Because TimberTech will not splinter, warp or fade the way wood does, it dramatically reduces the wasteful cycle of repair and replacement and eliminates the frequent application of environmentally harmful paint, sealers and stains.
- TimberTech deck planks are manufactured with recycled wood materials that would otherwise go into landfills. In addition, TimberTech is able to regrind scrap product back into the manufacturing process.
- TimberTech recycles water during the manufacturing process.
- Unlike wood, TimberTech products are a one-time purchase for most homeowners, with a 25-year warranty.
- TimberTech does not require painting, staining or sealing.
- Do you have any international suppliers?
Yes. Over the years, TimberTech has gained international recognition as a leading manufacturer of high-quality, durable, and innovative low-maintenance decking and railing products and has established a strong presence in many markets around the world. Learn more about TimberTech Worldwide.
- Do you have a catalogue?
Yes, we do have a catalogue! You can either view our digital catalogue or have our printed catalogue mailed to you.
View digital catalogue
- What Colours of decking and railing does TimberTech offer?
We understand how important Colour choice is to a homeowner. That is why we created a simple way of searching TimberTech decking and railing by Colour. We also include a Colour visualizer on all our product pages, which allows you change the Colour of decking and railing to find a combination that fits your style!
Browse by Colour: Decking
- Where are TimberTech products manufactured?
TimberTech decking and railing are manufactured in Wilmington, OH. Find out more About Us.
- Where can I obtain a Material Safety Data Sheet (MSDS) for TimberTech products?
At TimberTech, we make it easy to get all of the Material Safety Data you need by keeping this information accessible online in our Installation Help library.
Information for our products can be found in our technical resources.
- Do I need to gap my planks when I'm using CONCEALoc Hidden Fasteners?
The CONCEALoc fasteners provide consistent spacing between the sides of the planks. You will need to gap the ends at all butt joints per our Installation & Maintenance Guide, which can be found in the Installation Resources section of our Web site.
- Is there a CONCEALoc Hidden Fastener installation video available?
Yes. View the "Grooved Planks - CONCEALoc" video on our web site in the Installation Resources section.
- What tools are required to install the CONCEALoc Hidden Fasteners?
No special tools are required when using TimberTech grooved planks - just a drill/driver. We provide a #1 square drive bit with the screws and CONCEALoc clips. If using TimberTech solid planks, a route with TimberTech's CONCEALoc router bit will be needed to create a groove at each joist. You can find complete details on how to install CONCEALoc in grooved and solid planks in TimberTech's online Installation Resources.
- What are the CONCEALoc Hidden Fasteners made of?
The CONCEALoc fasteners are made from 304 stainless steel. This material, with its high nickel content, will ensure a long life even in harsh environments. All screws are stainless steel, and numatic nails are coated carbon.
- Can CONCEALoc Hidden Fasteners be used on angles?
Yes. Any angle up to 45 degrees can be achieved. On angles; offset the center of the fastener ½” towards the long point of the joist, so the screw will not exit the side of the joist when driven. Reference our Installation Resources for additional details.
- Is it possible to replace a plank installed with CONCEALoc Hidden Fasteners, if it gets damaged after installation?
Yes. You can find complete details on how to do this in the TimberTech Online Installation Resources.
- How many ends of decking will one bottle of end coating cover?
Each bottle of TimberTech End Coating will cover approximately 250 end cuts.
You can even purchase end coating on the TimberTech Online Store.
- How many and where do I put TimberTech DeckLites on the stairs?
The TimberTech Riser Lights are typically centered on the stairs. Some areas have codes specific to stair lighting. Be sure to check your local code requirements. The number of lights you install on your stairs is personal preference - so have some fun with it If you are looking for inspiration, check out the TimberTech DeckLites photo gallery.
- Can TimberTech Cortex fasteners be used for all decking?
TimberTech Cortex® fasteners can be used on all TimberTech decking for perimeter boards and stairs, except for ReliaBoard® or Terrain profiles.
Cortex provides a discrete, hidden fastening solution for perimeter boards and stairs. Combined with TimberTech CONCEALoc® or FUSIONLoc™ for the main decking areas, you can enjoy a complete hidden fastening solution for the entire deck surface.
- Can I order extra balusters, mounting kits, and connector kits?
Absolutely! Baluster Packs and Hardware Kits can be ordered through your local TimberTech dealer.
You can also purchase the mounting kits on our TimberTech Online Store, along with fasteners, railing components, and coating and more.
- Can trim screws be used instead of TimberTech Cortex for perimeter boards?
We do not recommend the use of trim screws or alternative fasterners on TimberTech decking. If the TimberTech Cortex system is not desired, we offer Colour-matched TOPLoc composite screws.
The TimberTech TOPLoc screw is specifically engineered for TimberTech products, and will deliver the best surface appearance.
As an added bonus, TimberTech offers a 25-year limited warranty on all TimberTech branded fasteners!
- What is the wattage on TimberTech LED DeckLites?
The wattage of the TimberTech LED DeckLites depend on the type of deck light you are using. You can use up to 40 watts per Circuit and 90 watts per Transformer
- Post Cap and Lighted Island Cap: 4 watts
- Accent, Under Rail, and Stair Riser: 2 watts
- In-Deck: 1 watt
- Dimmer: requires 20-90 watts
- What sizes are available in TimberTech gate kits?
We have gate kits for the TimberTech RadianceRail line of railing. These are sold as a package with all of the components to build and install your gate, with the exception of the top and bottom rails as well as composite baluster infill which is sold separately. The gate kit is assembled on the job site to accomodate openings up to 48" and is offered in a 36" height." The largest height with our RadianceRail gate kit is 36".
- Are CONCEALoc fasteners Colour matched to your decking?
CONCEALoc® and FUSIONLoc™ fasteners are not Colour matched to our decking. This hidden fastening system is designed to combine ease of installation with the look of a flawless, fastener-free surface. CONCEALoc®, offered in brown, and FUSIONLoc™, offered in black, blend with the framing in the gaps between the deck planks.
Combine with TimberTech Cortex - available in multiple Colours that complement our decking - for the perimeter boards and stairs, and you can enjoy a complete hidden fastening solution for the entire deck surface!
- How much does FenceScape cost?
Please contact a FenceScape dealer or contractor in your area for pricing. Go to Where to Buy for a list of professional dealers and contractors in your area, or call 02 8805 5000.
- Do FenceScape rails experience crowning?
Yes. Like wood rails, FenceScape's rail may have a slight crown. Be sure to install the rail crown up.
- Will FenceScape fade in Colour?
Yes. Most materials exposed to UV and weathering will fade. However, FenceScape is blended with high quality raw materials and UV-inhibiting pigments to minimize fade and produce a product consistent in Colour.
- I am a professional installer, and I need additional information. What should I do?
Please contact us at 02 8805 5000 to speak with a FenceScape representative.
- How does salt water affect FenceScape?
Saltwater climates are a perfect application for FenceScape products. Salt water will have no ill effects on FenceScape.
- How does heat affect FenceScape?
The effect that heat has on FenceScape is similar to the effect it has on a wood fence. FenceScape was developed with reflective, inorganic pigments that minimize heat buildup.
- What is the benefit of using the rail bracket?
The benefit of using our Colour-matched, powder-coated rail bracket is simply ease of installation. Using the bracket provides an alternative to toe-screwing the rail between the posts, eliminating the need to pre-drill. Rail brackets also give increased structural stability.
- What kind of steel is in the rail?
The expanded steel in the rail is galvanized.
- Can I use FenceScape with a new or existing wood sub-structure?
Yes. FenceScape posts and post covers may be used in conjunction with a new or existing sub-structure. This is a great solution if you have existing 102 mm x 102 mm posts set that are in good conditions. It also gives you the ability to mix and match components. FenceScape does not warranty product failure due to a failed sub-structure or anything that does not properly secure FenceScape. Be sure to consult your local building codes.
- Can I cantilever TimberTech planks on my deck?
Yes. TimberTech Earthwood Evolutions, TwinFinish, DockSider, and ReliaBoard can be cantilevered 1” over the last support. TimberTech Floorizon planks should not be cantilevered.
- Can I use glue or caulk with TimberTech?
Do not use caulk to fasten TimberTech Floorizon planks or to seal between any of our planks. This will impede the drainage of the plank and inhibit the natural expansion and contraction of the planks. Some contractors have reported success with Premium PL 2000 construction adhesive to support the fastening of other planks, but it is not recommended as the primary means of fastening the planks or fascia. Again, do not use caulk to seal between the planks.
- Can I install my porch pillars or hot tub on top of my TimberTech deck?
Yes. Please remember the underlying joist system, not the TimberTech planks should be the primary structural supporting mechanism. TimberTech is not to be used as a primary structural load-bearing member.
- Can I use a router on the TimberTech product?
Yes. If you are installing a solid profile such as our Earthwood Evolutions, TwinFinish, DockSider, or TwinFascia a router can be used. These TimberTech products will route similar to wood. TimberTech offers a CONCEALoc Router Bit to cut the perfect groove in TimberTech Solid Planks to use our CONCEALoc hidden fastener clips.
- What kind of fastener should I use with TimberTech?
While installing TimberTech solid planks, we recommend using TimberTech's TOPLoc Face Fastening system or stainless steel or high-quality coated deck screws. For Earthwood Evolutions Plank, TwinFinish Plank and ReliaBoard: use a minimum #8 x 2-1/2". For DockSider Plank: use a minimum #8 x 3". Refer to our Installation Resources for more information. TimberTech grooved planks are installed using the TimberTech CONCEALoc Hidden Fastener. Follow the directions on the CONCEALoc box or bucket.
Our TOPLoc fascia fastening system eliminates the issues experienced with traditional fastening methods. The TOPLoc Fascia Bit and Fasteners are designed for proper fascia installations every time – allowing the fascia to hang in place.
Designed exclusively for TimberTech planks, TimberTech Cortex provides a discrete, hidden fastening solution for perimeter boards and stairs. Combined with TimberTech’s CONCEALoc for the main decking areas, homeowners can enjoy a true complete hidden fastening solution for the entire deck surface. Refer to our Installation Resources>
- Can I build my TimberTech deck directly over an existing surface?
See below for minimum space requirements for your TimberTech deck planks:
Earthwood Evolutions Plank, DockSider Plank, TwinFinish Plank and ReliaBoard
There must be a minimum of a 2" (nominal) sleeper system supported by and connected to the substructure over which the deck is to be built.
There must be a minimum 12" high unobstructed continuous air space along at least three sides of the deck to allow for cross ventilation. Specific application requirements apply to Floorizon. Please see our Installation Resources for proper ventilation requirements.
- Can TimberTech be painted or stained?
Although not recommended, TimberTech products may be painted or stained. TimberTech can not guarantee the performance of anything applied to the product. For painting information contact your TimberTech dealer or a local paint supplier. For further information on painting or staining your TimberTech decking refer to our Care and Cleaning Recommendations.
- My deck was constructed with pitch away from the house. Can I install the Joist Covers tight to the bottom of the joist?
No. The Combo Bracket and Joist Cover is a gutter that does collect water. When the Combo Bracket or Joist Cover is installed tight to the bottom of the joist, water cannot freely flow from the Combo Bracket or Joist Covers.
- Does TimberTech Decking come in a redwood Colour?
Our Caribbean Redwood is a great option if you're looking for a redwood Colour. You can also view all decking Colour options at Browse by Colour or you can use our dealer locator to find a stocking retailer in your area.
- Which product is better for a heavily wooded lot?
Any TimberTech product can handle a heavily wooded lot, though for best performance we recommend our capped wood composite decking found in the Legacy, Terrain, and Tropical collections.
Decking in our capped wood composite collections take scratch, stain and fade resistance to an entirely new level with a capped poly shell that protects against the outdoor elements.
With 13 Colour options across multiple price points, we are confident you will find the perfect decking. Plus, it comes with an added 25-Year Limited Fade and Stain Warranty and the same great 25-Year Limited Warranty that covers material defects, splinters, and damage from termites or rot that covers all our decking options.
- What do you recommend to place under grills, chairs, and pots on decking from the Terrain, Tropical, or Legacy Collections?
We recommend using protective plastic, rubber, or felt leg pads on furniture and other items to help protect your Terrain, Tropical, and Legacy deck surface.
As you can see from our Decking Comparison Chart, our Terrain, Tropical, and Legacy collections have a high scratch resistance rating, but it's always beneficial to take the extra steps for protection.
- What preservatives are used in the composite core to avoid rotting?
TimberTech composite decking is comprised mainly of high density polyethylene and wood particles, but we also add proprietary ingredients to our composite decking that help offset rotting.
- Can TimberTech decking material be used for a wheelchair/walker ramp?
Yes, TimberTech decking and railing can be utilized to surface a ramp. We recommend consulting with a local contractor and check local building codes for requirements and best practices.
It’s also good to use a decking material that is slip-resistant.
You may also want to talk with your contractor about anti-slip strips for the ramp. We also recommend looking into our handrail that meets the Americans with Disabilities Act (ADA) requirements.
- Between wood composite and capped wood composite, which TimberTech decking product resists fading the most?
While all TimberTech® products are formulated to help resist fade, any exterior product will fade over time due to environmental conditions. Our capped wood composite lines of decking, Earthwood Evolutions® Terrain, Tropical, and Legacy, lines of decking will provide you with the best fade-resistant performance. These are backed by our 25-Year Limited Fade & Stain Warranty. Traditional Composites like Reliaboard, TwinFinish and Docksider will weather as a result of the exposed wood fiber and surface patterns will blend over time and exposure.
- Is TimberTech fire resistant?
Fire regulations and codes continue to become more important in the building industry. TimberTech is committed to manufacturing products that are compliant with these requirements and safe for our customers.
Below is a listing of our products that have been tested and their Flame Spread Rating.
- XLM® All Colours have a Class B Flame Spread Rating, and this is currently being tested for San Diego County requirements.
- Earthwood Evolutions® All Colours have a Class C Flame Spread Rating. Our Natural Terrain, Legacy, and Tropical lines are currently in testing.
- TwinFinish®, DockSider™ & ReliaBoard™ All Colours have a Class B Flame Spread Rating.
- Will TimberTech boards warp?
The benefit of a manufactured TimberTech deck board is that there is consistency among the boards. So as long as the material is properly stored on a flat surface prior to installation, and correctly installed, the product should not warp
- Are all TimberTech products okay to use for piers?
All TimberTech® deck planks work well in a dock or pier application. Our low-maintenance decking will leave you with more time to relax near the water or go fishing off your dock! Our most common product used for a dock or pier is DockSider™.
Our DockSider planks, with a unique 24-inch on-center span, are great for heavy-use public places and docks near water. In fact, New Jersey chose TimberTech DockSider decking to rebuild their boardwalk that was destroyed by Hurricane Sandy. It stands up to sun, sea spray and sand very well.
Be sure to take structural framing joists spans into consideration and check your local building codes for the construction requirements in your area before starting any project.
- Can carpeting be installed or an area rug be used over a three-seasons glass enclosed TimberTech deck?
Area rugs can be a fantastic way to add Colour and warmth to any space, including your three season’s room. We suggest that the rug be large enough to anchor and support the gathering space, yet it should allow circulation flow. In fact, airflow is important to prevent moisture build-up from beneath the deck, so check your elevation and ventilation of the substructure so the rug does not impede airflow. Please be aware of the type of decking and the type of area rug that you are considering.
We do not recommend installing carpet over your TimberTech deck, because we have not tested for it.
- I have a wood deck and need to replace some boards. Can I replace them with composite decking?
Yes, you can replace wood boards with composite, though there are a few factors to take into consideration. First, you will want to make sure your substructure is code-compliant and can hold the extra weight of a TimberTech composite board. The thickness of the board is also important so that you continue to have a smooth decking surface. You can find with thickness of our products on each of the product pages. So although replacing old wood deck boards with composite can be done – you probably cannot get the look you want, because the boards will not match.
If you want your entire deck to match – which is what we recommend – we do have another option. If your substructure is code-compliant, you may want to think about replanking your entire deck with all composite material!
- Is there a problem with heat build-up on composite?
Composite decking products, as with most outdoor building products, can retain heat especially after a long day in direct sunlight. At TimberTech, we have taken steps to minimize heat build-up with certain formulations of our composite decking product. If you're building a deck that will be in direct sunlight, we suggest looking for lighter Colour decking options.
- Will the DrySpace Combo Bracket or Joist Cover cause my deck to rot?
No. When properly installed the Combo Bracket or Joist Cover channels water away from the house and out of the Combo Bracket or Joist Cover. This also allows for airflow between the Combo Bracket or Joist Cover and joist.
- Can I paint DrySpace?
We do not recommend it because of the maintenance issues.
- Can I splice panels together to save material?
No. There is no way to make a joint between the Joist Covers and/or Panels that will prevent leaks. DrySpace comes in 12’ and 16’ lengths that allow for seamless installations. The 16’ kits are ideal for DrySpace installations where the joist cavities are 8' long.
- Can I install a more decorative ceiling under DrySpace?
No. That would require penetrating the Joist Covers with nails or screws.
- Could I install DrySpace by using F-Brackets only and not the Combo Bracket (Joist Cover/F-Bracket combo)?
No. The Combo Bracket (Joist Cover/F-Bracket Combo) must be used to collect any water that drains through or around the joist.
- Can I run the Panels over the top of a beam?
Panels must always stop 3” from the beam. In most cases the low point of the Panel will interfere with the beam causing water to dam on the Panel. Combo Brackets and Joist Covers should stop 1” from the beam. For more information on beams, refer to our Installation Instructions.
- Will chemical treatments or stains damage DrySpace?
No. Common, off-the-shelf stains and chemical wood cleaning treatments have no adverse effects on DrySpace.
- Can I use TimberTech DrySpace with TimberTech Floorizon Deck Planks?
Yes. With proper installation, TimberTech DrySpace can be used with Floorizon Planks. The moisture will be carried away from underneath the Floorizon Planks. It is the moisture underneath the Floorizon Planks that could cause cupping. In addition, since the V-Panels are cut 3" from the beam or rim joist, there should be some air flow around the planks.
- Can I install DrySpace by myself?
Yes. Complete, easy-to-follow instructions come with your DrySpace purchase or you can refer to our Online Installation Resources. Installation is easiest with two people. You are likely to have the tools and materials you need, or they are easy to find at your local hardware store.
- Can I get more information on TimberTech DrySpace?
TimberTech DrySpace is our under deck drainage system that collects and channels moisture from the spaces between your planks. It's ideal for second-story decks and is made of solid extruded vinyl for maximum strength, durability and weather resistance.
DrySpace effectively turns lower level patios into extra leisure and storage space – creating a usable dry space under your deck. It's great for creating more functional space to hang out with friends and family.
The off-white Colour design lightens and brightens the area under a deck, giving that space a crisp, finished look.
- What happens to the dirt and debris that falls through the gaps between the deck boards with DrySpace installed?
DrySpace is a deck drainage system that collects water and debris that falls between the gaps in the planks and channels it away. When a deck is installed using the proper gapping requirements between planks and DrySpace is installed with the proper pitch, dirt and debris is able to fall through and be channeled out of the DrySpace panels and through the optional gutter helping to keep your space below clean and dry. Check out our DrySpace installation video and installation guide for more detailed information.
- Will DrySpace fail if snow melts and then freezes on the DrySpace?
If the TimberTech DrySpace has been installed with the proper pitch as defined within the Installation and Maintenance Guide, the majority of the melt off would channel out of the panel rather than freeze. If minimal freezing would occur, TimberTech DrySpace has been tested to support 25 lb/foot. Check out our DrySpace installation video and installation guide for more information.
- Are the RadianceRail kits actually a full 6’ and 8’?
All are designed to be 6’ and 8” or measured from center of post to center of post. The additional material is provided to allow for angles and end cuts/trimming.
- I have a chip in the cap stock (outer layer) material on my RadianceRail; can I repair it or touch it up?
Yes. Automotive touch-up paint such as DupliColour 2 in 1 Scratch Fix works well and is available at most department or automotive retailers. For Coastal White use universal gloss white and for Classic Black use universal flat black.
- We are installing RadianceRail Express on a curved deck, will the brackets swivel like regular RadianceRail?
While RadianceRail Express Brackets are fixed and do not swivel, however they do accommodate angles up to 45 degrees.
- How close to the rails can you safely have a barbecue grill without damaging TimberTech Railing?
The distance from our railing can vary depending on the type of grill and size. Most grill manufacturers will have recommendations for placement in proximity to vinyl siding, and you can follow those same recommendations for TimberTech Railing.
To protect your deck, a grill mat can be placed under the grill to avoid grease spills. You will want to make sure that the grill mat is safe for your composite decking. Happy Grilling!
- What different styles do you have for TimberTech railing?
We currently have six different styles of railing.
- Evolutions Rail® Contemporary
- Evolutions Rail Builder
- RadianceRail Express®
- Impressions Rail™
- What options are available with the TimberTech decking systems for a glass view?
We do offer a Glass Channel Kit that allows for the installation of glass infill with TimberTech railings including RadianceRail®, Evolutions Rail® Contemporary, and Evolutions Rail Builder. The Glass Channel Kits are offered in White and Black and in 6' lengths. The glass is sold separately, and always check your local building codes before starting any project.
If you are looking for a more modern looking railing – check out the TimberTech Evolutions Rail with CableRail infill. This railing will give you those beautiful unobstructed views similar to a glass infill. We have a partnership with Feeney, Inc. for the first composite railing system designed to work with CableRail. You will love your view with this high-style railing!
- Can TimberTech railing and decking products be curved or bent?
TimberTech railing and decking products can be curved or bent using heat and force to create custom shapes. Because curving/bending is performed by customers on their own or by third-party fabricators, TimberTech cannot guarantee the integrity or performance of such applications, including the potential effect to the products’ structural rigidity, aesthetics or other product attributes. Any problems to the decking or railing products resulting from curving/bending are expressly excluded under TimberTech’s Limited Warranty. TimberTech recommends that all designs be reviewed by a licensed architect, engineer or local building official before installation.
Care and Cleaning
- What do I do for scratches, nicks or cuts?
Scratches and nicks will weather to a similar match in 8-10 weeks; the time frame will vary based on exposure and climate. Surface scratches on the fence boards, rail and the 5-1/4" x 5-1/4" post may be repaired by applying heat to the surface. This can blend the damaged surface area back in by encapsulating the wood fiber and resin back together. This can be performed with a soldering iron such as the LSP-25 manufactured by Wall Lenk Corporation which is a cordless butane powered soldering iron. The LSP-25 retails for approximately $15 and is readily available at most building supply and hardware stores. Standard soldering irons will work as well. Best practice would be to experiment on a piece of scrap material to determine the best heat range as every soldering iron will vary. A rounded tip design will work the best to blend the scratched material back in.
Minwax® Wood Finish™ Stain Markers in an Early American Colour enable touchups of FenceScape’s steel reinforced rail, fence boards, posts and post covers. Simply apply the marker to the damaged area and wipe off any access wood finish. It dries to a nice Colour comparable to the FenceScape Mountain Cedar finish.
- Can I use rock salt or ice melt on a TimberTech Deck?
We recommend using either rock salt or calcium chloride for ice removal. Either of these can be used without damage to the surface of your deck. These products may leave a white residue, but it can be removed easily by either rinsing with water or a mild soap/water solution once the weather warms up a bit (You don't want that water freezing again). For more information, visit the care and cleaning section on our website!
- Can you power wash a TimberTech deck?
First, remember to spray in the direction of the brush/grain pattern to avoid damaging the product. Always take the proper safety precautions when operating a power washer. Be sure to hold the power wash wand at approximately a 30 degree angle. A fan tip must be used on the wand or damage to the decking will occur.
For TimberTech wood-plastic composite and capped-composite decking, the recommended maximum pressure is 1500 psi.
For more information, check out the care and cleaning page.
- What is the maximum span of FenceScape?
FenceScape support rails are designed for a maximum span of 8' center-to-center of the posts.
- Can I use glue or caulk?
Glue or caulk is not required or recommended to be used with FenceScape products. However, FenceScape decorative post caps may be secured with stainless steel finish nails or exterior caulk.
- Can I use a router on FenceScape?
Yes. FenceScape fence boards will route just like wood. Routing of the FenceScape rail is not recommended due to the embedded steel core.
- Is it still recommended to create a loop for the TimberTech LED Lighting's wiring?
No, it is not necessary to create a loop with the TimberTech LED Lights. You can end the run at your last light.
- What is the maximum joist spacing for the Terrain, Tropical, and Legacy collections using CONCEALoc Fastening?
If you are installing the plank perpendicular to the joist the maximum spacing is 16" on center. When installing on a 45 degree application the maximum joist spacing is 12" on center. For the most up to date installation information, please visit the Installation Resources page.
- Do you need to use a TimberTech Transformer with the LED Lighting product?
To maintain the 5 Year Warranty for our Lighting, our LED Lighting products should be installed using the TimberTech Transformer. We have tested our lighting and transformer together, and we are confident in their performance. We think you'll love them!
- What is the spacing for TimberTech stair stringers?
The answer depends on the line of decking you are installing. Docksider is 21". Twin Finish is 12". Tropical and Legacy 10". ReliaBoard is 9" and Terrain is 16" when used as a veneer. As always, we recommend consulting a building professional and referring to the TimberTech Decking Install Guide before starting any project. For the most up to date installation information, please Installation Resources.
- Can TimberTech Decking be installed in cold weather?
Yes, TimberTech decking can be installed in cold weather, but the installation requirements may change a bit depending on the temperature. For example, for temperatures below 45 degrees Fahrenheit, pre-drilling is required for all TimberTech composite and capped-composite products.
The gapping requirements also change depending on the temperature. You can find those specific requirements in the Decking Installation Guide. We always recommend contacting a professional builder or contractor before starting your dream deck project!
- Does TimberTech have a bench and/or planter system?
TimberTech® does not offer a bench or planter kit – but it can be done!
First, there are two things you should remember. Always check your local building codes before starting any project, and TimberTech decking cannot be used as a support or structural system. You will need to build the framing structure first, and then place TimberTech over it. We recommend working with your local contractor to help design and build your benches and planters.
TimberTech benches and planters can be built using any of our decking products, but TwinFinish® decking was specifically designed for this purpose. This two-sided composite decking plank is perfect for built-in decking projects. The plank’s VertiGrain side makes an attractive and slip-resistant walking surface, and the flip side’s serrated texture make the perfect contrast for stand-out deck built-ins.
Not only does it add to the overall look and experience of your deck – but it also completely matches!
- How do you install TimberTech railings on concrete?
TimberTech Secure Mount Post is a great option for the installation of TimberTech railing on a concrete surface. The Secure Mount Post can be installed directly on composite decks or concrete surfaces, and no treated 102 mm x 102 mm post is needed!
Check out the Secure Mount Post Installation Guide and the Railing Installation Guide for instructions, and always consult local building codes prior to installation.
- Does TimberTech decking require pre-drilling to install?
There are a few instances when you will need to pre-drill while installing a TimberTech deck. If you are using TimberTech TOPLoc fasteners or an alternative composite deck screw, then pre-drilling is required when within 1 ½” of the ends of the planks, as well as for installation in temperatures below 45 degrees fahrenheit. This is to help avoid splitting of the plank and screw shearing. For more information, be sure to check out our Decking Install Guide.
- Can I use TimberTech as a joist?
No, you cannot use TimberTech as a joist. TimberTech is not intended for use as columns, support posts, beams, joist stringers or other primary load bearing members. TimberTech must only be supported by a code-compliant substructure. For more information check out our Installation and Maintenance Guides.
- How long is my TimberTech Warranty?
TimberTech products are made exclusively from technologically-advanced materials designed to provide years of low maintenance use and enjoyment. TimberTech decking, railing, and fencing products are covered by a 25-year limited warranty for residential applications and a 10-year limited warranty for commercial applications. The products are guaranteed against termites, checking, splitting, decay, rot and splintering. In addition, Terrain, Tropical, and Legacy Collections are covered by a 30-year fade and stain warranty.
* = all TimberTech products purchased prior to January 1, 2005 were covered by a 10-Year Limited Warranty.
- What does the warranty not include?
TimberTech does not warrant against and is not responsible for, and no implied warranty shall be deemed to cover, any product failure, product malfunction, or damages attributable to: (1) improper installation of the TimberTech Products and/or failure to abide by TimberTech’s installation guidelines, including but not limited to improper gapping; (2) use of TimberTech Products beyond normal use, or in an application not recommended by the TimberTech installation guidelines and local building codes; (3) movement, distortion, collapse or settling of the ground or the supporting structure on which the TimberTech Products are installed; (4) any act of God (such as flooding, hurricane, earthquake, lightning, etc.), environmental condition (such as air pollution, mold, mildew, etc.), or staining from foreign substances (such as dirt, grease, oil, etc.); (5) variations or changes in Colour of TimberTech Products; (6) normal weathering due to exposure to sunlight, weather and atmosphere which can cause Coloured surfaces to, among other things, flake, chalk, or accumulate dirt or stains; (7) improper handling, storage, abuse or neglect of the TimberTech Products by Purchaser, the transferee or third parties; (8) any fasteners not supplied by TimberTech; or (9) minor dripping from DrySpace.
This warranty shall not cover, and TimberTech shall not be responsible for, costs and expenses incurred with respect to the removal of the defective TimberTech Products or the installation of replacement materials, including but not limited to, labor and freight. The foregoing remedies are the SOLE AND EXCLUSIVE REMEDY FOR BREACH OF ANY WARRANTY.
- Is the TimberTech Warranty transferable?
This warranty may be transferred one (1) time, within the five (5) year period beginning from the date of original purchase by Purchaser, to a subsequent buyer of the property upon which the TimberTech Products were originally installed.
- How do I file a warranty claim?
Warranty Claims may be initiated by visiting the Warranty Claims Center
- You will be guided through a simple three step process to register your warranty claim.
- What info is required to file a warranty claim?
- Homeowner contact information
- Location of deck (if different than primary residence)
- Details regarding Installer (Self-Installed/Contractor Installed)
- If installed by a contractor, name and contact information for installing contractor
- Retailer information
- Date of purchase
- Date of installation
- Style and Colour of your TimberTech product
- Invoices from original purchase of TimberTech products
- Photo images detailing product issue
- Detailed description of the nature of the problem
- What if I don't have invoices?
Invoices from the retailer are preferred as it provides much of the required information all in one spot, such as point of purchase, date of purchase, material description and counts.
- • Original retail sales invoice
- • Original contract with Installer*
- • Building Permit*
- • Credit Card statement
- • Cancelled check image
Acceptable alternative proof of payment/purchase:
- Define what is required within the requested photos.
Photos are required to resolve any claim. You may upload up to 5 photos with the initial registration. Additional information may be requested and supplied after registration is complete. Photos should include overall views from each side of the deck to illustrate structure, deck elevation, and general surroundings. For elevated decks, photos of the understructure are helpful. Specific photos illustrating the problem area(s):
- For concerns of structural movement or warping, placing a straight edge on the deck surface provides a reference point to better illustrate the area of concern. Common straight edges are a builder’s level, board, broom handle, etc.
- Photos specific to areas with aesthetic concerns do not require a straight edge reference point.
- Clarity of photos will expedite the review process
- Each image file is limited to 5 MB
- After completing the registration, what will happen?
You will receive an automated response to the supplied email address, which will identify your case number. Please make note of this case number. All additional correspondences will refer to that case number. Your claim data will be reviewed to verify completion of the requested information. Once reviewed, the claim will be assigned to a Regional Warranty Specialist which will contact you via your noted preferred method of contact.
- Can I view the status of my existing claim on-line?
Yes, in order to view the status of your warranty claim, you will be required to submit the following:
- Your Claim Number
- Homeowner Last Name
- Homeowner Zip Code
- Is there a way to improve the speed of the Deck Designer?
Yes, you can use the Settings menu in the toolbar to change the graphics setting to Fastest. This will improve increase the speed of the tool without significantly affecting visual quality. When you’re ready to view your final design, we recommend changing to Fantastic to really see your design shine.
- How can I get a list of the materials I will need for my deck design?
The Deck Designer provides you with a list of the AZEK and TimberTech decking and railing products you selected in your deck design. Click on the Bill of Materials icon in the toolbar to view and print the list when you’ve completed your design. Please note that the materials list does not include substructure material such as beams and joists -- your contractor will be able to provide the most accurate estimates for these materials.
- How do I obtain a permit for my deck?
Check your local building codes for permit requirements for your home. This is usually required for any structure, such as a deck, that necessitates the installation of footings. You don’t want to receive a note from the city notifying you that your deck isn’t up to code! Plus, you’ll want to make sure it’s safe and secure for loved ones and visitors.
- How do I obtain a quote for my virtual deck?
Before ordering materials, determine what and how much you’ll need. We recommend contacting a contractor or dealer to review your design to determine the complete list of materials you’ll need to bring your deck to life. They will also be able to provide accurate estimates for your deck.
- How do I find/contact a local contractor to bring my virtual deck to life?
Use either of the following links to find a list of local contractors:
- AZEK Locator
- TimberTech Locator
- Who can I contact to report issues with the site?
We’re happy to help with any questions you have while designing your dream deck. Please email us and we’ll get right back to you with assistance.
- How can I find out how much my deck will cost?
Consult a contractor to get an estimate that will cover materials, labor, and permit fees. You may find a local contractor if you call the agent...